eBay
How to create your eBay business policies
eBay needs a payment, a return and a shipping policy before anything can be listed. A walk-through with screenshots, and what we would pick.
eBay calls the rules for postage, payment and returns business policies. Every listing needs one of each, and WonderSnap picks yours automatically once they exist. The screenshots show eBay US; other eBay sites look the same.
Step by step
The first time, eBay may show a page asking you to switch business policies on. That's expected: press "Get started".
Show me how (with screenshots)
About 10 minutes on eBay US (ebay.com). Button names are shown as eBay writes them in English; on other eBay sites they are translated but sit in the same places.
- 1
Sign in to eBay and press "Sell"
Use the eBay account you connected to WonderSnap. "Sell" is in the top bar, next to your location.
- 2
In Seller Hub open "Listings", then "Business policies"
The link is at the bottom of the left sidebar, under the selling preferences.
Seller Hub → Listings. "Business policies" (1) is at the bottom of the left sidebar; "Listings" (2) is the tab. - 3
First time only: press "Get started"
If eBay asks you to switch business policies on, press "Get started". It takes a moment and happens only once.
- 4
Press "Create policy"
On the "Manage your business policies" page the blue button is at the top right.
Your policies list. New accounts see it empty, or with a few that eBay created automatically. - 5
Choose Payment, Return or Shipping
You need one of each. Start with Payment: it's the quickest.
The Create policy menu. - 6
Fill in the form and press "Save"
Give it a clear name, keep the settings recommended below, press Save. The payment policy is shown here as the example.
Create payment policy: the name field (1) and Save (2). - 7
Do the same for Return and Shipping
Create policy → Return, then Create policy → Shipping. The settings to pick are in the guide below.
- 8
Back in WonderSnap, open Set up eBay and press "I've set up my policies"
We check your eBay account and pick the policies automatically. New policies can take a few minutes to show up on eBay.
How to set up payment, return and shipping policies
One of each is enough. These settings work for most small sellers; you can change them on eBay at any time.
Payment policy
Default payment- Keep "Require immediate payment when buyer uses Buy It Now" ticked: buyers pay at once.
- Leave the offline methods (cash, check, money order) unticked.
- Press Save.
About 1 minute
Return policy
Default returns- "Returns accepted", 30 days: recommended, eBay shows such listings more often. "No returns" is allowed too.
- Return postage paid by the buyer, unless you want to offer free returns.
- Tick "Set as default", then Save.
About 2 minutes
Shipping policy
Default shipping- Domestic: one service you really use, with its price (a flat rate is simplest).
- Handling time 1–3 business days. International: add a service if you post abroad.
- Tick "Set as default", then Save.
About 3 minutes
You may already see policies with odd names, such as a long code. eBay creates them automatically from past listings. You can use those or create clean new ones.
Can't find it from the link?
eBay US (ebay.com) → My eBay → Selling → Seller Hub → Listings tab → left sidebar, scroll to Settings → Business policies.
Try it on your next item
10 listings a month free, no card needed.